Events and Speaking Engagements
Sharing my successes (and not so successes) in veterinary practice management.
Upcoming Events
Fill Your Cup: How To Find Serenity By Understanding Compassion Fatigue
10/19/17 | AZVMA Glendale AZ
Join me for a discussion about how to identify and address compassion fatigue in yourself, your team and learn effective self-care techniques you can apply to your daily practice. We will also discuss ways to discuss CF with your team.
Creating the Ultimate Client Experience – Finances
11/2/2017 | AZVMA Glendale AZ
Front office and client service representatives have a critical role in gaining and retaining clients for veterinary practices. They are often the face of the practice as they are the first and last interaction with clients. Join me for a discussion about the financial component of the client experience, discussing finances, creating value and gaining confidence with the money conversation.
Past Events
Point of Contact First Impressions and Lasting Relationships
7/20/17 | AZVMA Glendale AZ
Front office and client service representatives have a critical role in gaining and retaining clients for veterinary practices. They are often the face of the practice as they are the first and last interaction with clients. Join us for this session designed to provide you with essential phone skills and techniques for the front line.
Coach Your Team to Excellence with Emotional Intelligence
05/18/2017 | VHMA Webinar
Teams that operate in emotionally intelligent ways stay ahead of the game. Leaders who can self-regulate, adapt, and change to the needs of their team can inspire that team to greatness. Learn essential skills to develop your abilities as a leader and coach, and learn essential EI skills to resolve conflict, improve communication and promote synergy and excellence in your team.